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    Mobile Device Program Challenges and Considerations

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    Although increased mobility offers significant financial benefits and improved workforce efficiency, it may bring several challenges that should be considered when identifying the appropriate mobile program.

    Listed below are several challenges that should be considered for mobile and BYOD programs.

    Category

    General Mobile Program Challenges

    BYOD Program-Specific Challenges


    Privacy & Security
    • Mobile devices and Networks are at risk of possible breach, theft, and other cyber threats
    • Employees can accidentally release prior information is the proper security awareness is not enforced
    • Ensuring compliance and security policy can be challenging when dealing with personally that own mobile devices, presenting a risk of breach
    • BYOD may prevent the ability to remotely wipe data from a device is lost
    Device & Data Mangement
    • Deployment, licensing, and integrating the mobile network and systems can be difficult to manage across a large enterprise
    • Due to the manifold work activities of the VA, device used and these will vary depending upon the administration, office, or department
    • Depending on BYOB program, the coordination of IT support for disparate devices and mobile plans can be challenging and time-consuming; central management of personal phone security can be difficult
    • A strong governance around data access, personal device use, and employee behavior is needed program success

    Cost
    • Initial deployment of mobile devices require significant capital for upfront expenses
    • Frequent updates to an training on new applications, operating systems, and devices can be costly
    • Depending on the BYOB program, the initial costs of coordination of IT support for multiple devices and mobile plans can be significant
    • Employees may be unwilling to join a BYOB program if they anticipate that they will incur additional costs

    Workflow Integration
    • Lack of device training lead to disruptions in and workflow and loss of productivity
    • The challenging demand of mobile technology and the associated applications requires constant updating to keep up with evolving technologies
    • Integration of disparate devices and mobile capabilities can stunt the success of a program if minimum functionality is not defined
    • Lack of limitation on personal use of devices during work hours may result in a loss of productivity


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