Service Desk Onboarding


    Scripts for Troubleshooting Calls

    Frequently Used Tech Notes

    Includes: Passcode Rest, Software Update, Naming Convention, Good PIN Request, Good PIN, User Add Request, and Token Generation

    Citrix Receiver 101

    Includes Logging In, Invalid Credential Error, Using the Tool Bar, Accessing CPRS, Accessing Outlook Email

    Citrix Receiver 102

    Includes Manual Configuration, Server Error, and Login from Manual Configuration

    iPad Configuration

    The 5 steps of configuration including Airwatch Enrollment

    What's in the Box?

    Overview of iPad accessories, Life Proof Case, and Strap

    Good for Enterprise

    How to download the app, submit a ticket for a Good Pin, and set up Good for Enterprise

    Mobile Applications